Terms and Conditions
Coopera Prepaid Reloadable Visa® Card
These are the terms and conditions that govern the use of your Coopera Card. By accepting, using or allowing anyone else to use your Coopera Card, you are agreeing that you have asked, orally or in writing, that
(a) a Coopera Card be issued to you; or
(b) a renewal or substitute Coopera Card be issued to you. By taking any of the actions listed in the preceding sentence, you agree to these terms and conditions and agree to be bound by them. You may only use your Coopera Card in the manner and for the purposes described in these terms and conditions. You should retain a copy of these terms and conditions. Your card may not be used for illegal purposes or transactions.
Please sign and activate your personalized card immediately upon receipt. See section 2 (Activating Your Card) for activation details.
“Coopera Card Account” – means an account directly or indirectly established by a consumer to which monies may be deposited and then used at an ATM or Point-of-Sale terminal or wherever Visa® debit is accepted.
“ATM” – means an Automated Teller Machine.
“Card” or “Coopera Card” – the Card issued to you by your financial institution which is used to access funds via an ATM or Point-of-Sale terminal. Your financial institution will order you a personalized card which you will receive via standard mail.
“PIN” – means a Personal Identification Number which is originally assigned by Coopera and then changed by you to a number of your choosing. Your PIN is used to access ATMs for cash and balance inquiries.
“Point-of-Sale (POS)” – means an electronic transaction at a terminal that displays the Visa debit brand mark at a merchant location at which you may use your Card to pay for purchases in an amount that does not exceed the funds in your account.
“You”, “your” and “yours” – means the person who has been issued the Coopera Card.
“We”, “us”, “our” and “ours” – means Coopera, your financial institution, its successors, affiliates or assigns.
- Activating Your Card
You cannot use the personalized Card until you have activated it by calling the customer service number located on the back of your Card or on the activation sticker on the front of your Card, or by going to www.cooperatarjeta.com. After you have registered your Card, you may obtain your Card’s available balance and obtain a transaction history 24 hours a day, seven days a week at www.cooperacard.com or by calling the customer service number on the back of your Card. If you do not want to use the Card, please destroy the Card by cutting it in half and then notifying us. We will send you a check for your remaining balance on your account, less outstanding transactions and fees.
- Deposits and Loads to your Account
Deposits to your account may only be made by you or us. The number of times you can make deposits to your Coopera Card each month is unlimited. You will make deposits to your Coopera Card Account by going to www.cooperatarjeta.com or by going to your financial institution where the Card was purchased. Deposits can be made to your account via the following methods: cash at your financial institution, credit/debit card at www.cooperatarjeta.com, checking or savings account transfer at www.cooperatarjeta.com, or by setting up direct deposit at www.cooperatarjeta.com and with your employer. We may deposit funds to your account in the event we need to reverse an error we have made. Once funds are deposited to your account, they are available for use. You may also make a deposit to your Coopera Card via the Visa® ReadyLink network using cash, credit card or debit card. The merchant may charge an additional fee for this service. Any fee charged by the merchant on a Visa ReadyLink load is an independent fee assessed by the merchant.
- Using Your Card
(a) Sufficient Funds. You must have sufficient, available funds in your account to pay for all Card transactions. If the purchase amount is greater than the available funds in your account, you may, at the discretion of the merchant, pay the difference between what is available in your account and the amount due to the merchant using other means. If a merchant attempts to process your Coopera Card for more than the available funds, the transaction will be declined.
(b) Allowing Someone Else to Use Your Card. If you permit someone else to use your Card, we will treat their use as if you have used the Card and you will be responsible for any transactions on your Card. When a transaction is made at a Point-of-Sale terminal, an ATM, by mail order, by telephone order or any other purchase transaction, the amount available in your account will be reduced by the amount of the purchase.
(c) Secondary Cards. Up to six secondary cards can be added to the primary account. We will treat their use as if you have used the Card and you will be responsible for any transactions on the secondary Card. When a transaction is made at a Point-of-Sale terminal, an ATM, by mail order, by telephone order or any other purchase transaction, the amount available in your account will be reduced by the amount of the purchase. All fees applied to the primary Card are applicable to the secondary Card. Secondary cardholders are not allowed to order additional cards for the account.
(d) Transactions in Currencies other than the U.S. Dollar. When you use your Card for a transaction denominated in a currency other than U.S. Dollars, the transaction amount will be converted into U.S. Dollars by applying an exchange rate selected by Visa. The rate chosen may vary from the rate Visa itself receives. When you use your Card in a transaction outside of the United States to make a purchase, obtain a cash advance, obtain a credit voucher, or reverse any of these transactions, the amount available in your account will be reduced by a fee equal to 1 percent of the amount of the transaction (expressed as a positive number).
(e) Merchant Restrictions. Certain types of merchants, such as gas stations (including pay-at-the-pump card readers), restaurants, car rental agencies, and hotels may obtain an authorization that exceeds the actual amount of your purchase. If the amount of an authorization exceeds the amount of funds in your account, the transactions may not be honored, even though the amount of funds in your account is sufficient to pay for the actual amount of your purchase. These same types of merchants may also hold funds for a period of time until the transaction clears.
(f) Disputes with Merchants. You agree to make a good faith effort to settle all disputes about purchases you make using your Card with the merchant that accepted the Card for a transaction.
- Statements and Balance Inquiries
Only posted transaction information will be available to you. Such information is available in the following ways:
(a) Periodic Statements. You can access periodic statements by visiting www.cooperatarjeta.com. This statement will detail all of your Coopera Card transactions. Only primary cardholders will receive a paper statement on a periodic basis typically being each monthly cycle date.
(b) Internet Inquiries. You may access your Coopera Card Account via the Internet at www.cooperatarjeta.com. On this website you may obtain account balance information, transaction history, make address changes and review all activity at no cost. Online services may be subject to change.
(c) Your Written Request. You may also obtain at least sixty (60) days of transaction history (from the date we receive your written request) if you write us at P.O. Box 550160, Ft Lauderdale, FL 33355-0160.
- Lost or Stolen Cards, Unauthorized Transactions and Your Risk of Loss
(a) Lost or Stolen Cards. Notify us immediately if you believe your Coopera Card has been lost or stolen, or if you believe a transaction has been made without your permission. Contacting us immediately is the best way of reducing your possible losses. Without immediate notification you could risk losing all of the money in your account. If you notify us within two (2) business days after you learn of the loss or theft of your Coopera Card, your maximum loss is $50. If we do not receive notification within two (2) business days after you learn of the loss or theft of your Coopera Card, and we can prove use of your Coopera Card could have been prevented, your maximum loss is $500. If your statement shows unauthorized transactions including those made by Card or other means, notify us immediately. If you do not notify us within sixty (60) days after receipt of your statement, you risk total loss of funds if we can prove notification could have prevented unauthorized transactions on your Coopera Card. If extenuating circumstances prevented you from timely notification, we will extend the time periods. Our liability under this policy, subject to the further limitations set forth above, is limited to reimbursing you for the amount of your loss up to the face amount of any unauthorized transaction. We are not liable for any special, indirect or consequential damages.
(b) Contact in Event of Unauthorized Use. If you believe your Card has been lost, stolen or used without your permission, call 866.466.0058 (954.377.4496 outside the U.S.) or write to Cardholder Services, P.O. Box 550160, Ft. Lauderdale, FL 33355-0160. You should also call the number or write to the address listed above if you believe a transaction has been made using the information from your Card without your permission.
(c) Business Days. For purposes of these disclosures, our business days are Monday through Friday, with the exception of U.S. holidays.
- Card Usage and Limitations
(a) Card Usage. Your Coopera Card is not a credit card. It is a prepaid card that can be used at retail establishments which have agreed to accept Visa debit cards. Purchases will be deducted from the Card until the value reaches zero (0). The value of all Cards is held in an aggregate account and therefore no deposit insurance is provided. You may use your Card at participating ATMs worldwide that display the Visa® brand mark to access your funds and request information on your account balance (at select ATMs). To access the funds in your account, you will need to enter your four-digit PIN with your Card and follow all ATM instructions. You may also use your Card to purchase goods and services at a Point-of- Sale terminal, online or to pay bills at a participating merchant location that displays the Visa® debit brand mark. At the Point-of-Sale, you may sign the merchant receipt upon the purchase of goods and/or services. If the merchant asks you or if you are prompted at the Point-of-Sale to select credit or debit, select “credit” and sign your receipt. You will also have the option to request “debit” when asked or prompted and at that point you will enter your four-digit PIN. You may need to follow additional procedures established by the merchant. Some merchants may not permit you to make partial payments for your purchase using your Card with other forms of payment. The amount of each accepted transaction will be deducted immediately from your account. The purchase receipts will indicate the amount of the transaction, but will not include amounts previously withdrawn by you and any fees, surcharges or other expenses incurred in connection with transactions. If you do not have sufficient funds available, your requested transaction will not be accepted.
(b) Card Usage Limitations. The ATM or POS network, ATM owner, merchant or us may limit the dollar amount of cash withdrawals or purchases from your account through the use of your Card. The ATM network or owner may also charge a surcharge fee for the ATM transaction, which is in addition to any fees charged by us. As stated in your Fee Schedule, we will charge applicable fees for each transaction and automatically deduct them from your account. By using your Card, you agree not to initiate a withdrawal or purchase transaction which will exceed the available funds in your account. You authorize us to verify the balance of your account prior to completing any transaction. Should you happen to withdraw or use more funds than are available in your account, we will deduct sufficient funds when you make your next deposit/load. There is a $500 daily transaction limit for ATM withdrawals (some ATMs may have a lower daily transaction limit than is allowed on this card). Certain purchases where the final amount of the transaction is unknown may require pre-authorization of the transaction. The pre-authorized amount is determined by either adding a specified amount to the actual transaction or by estimating the transaction at a fixed amount. Such additions or fixed amounts may result in your Card’s rejection despite sufficient funds to cover the actual cost of the transaction. If the transaction is approved, the authorized amount will be blocked on your Card until final settlement is made with us, which usually occurs within three (3) to five (5) business days.
(c) Charges and Fees. You agree to pay all fees associated with your account, as set out in the Fee Schedule. Fees will be deducted from your account as they arise. You may incur additional fees such as those imposed by non-network ATMs. Fees are subject to change.
(d) Confidentiality. We will disclose information to third parties about your account or the transfers you make:
(i) Where it is necessary for completing transfers, or(e) Periodic Statements. Paper statements will be mailed to the primary cardholder only. The primary cardholder may opt in to receive electronic statements.
(ii) In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
(iii) In order to comply with government agency or court orders, or
(iv) If you give us your written permission.
(f) Our Liability. If a transaction to or from your account is not completed in a timely manner or in the correct amount and such error did directly and solely arose due to our acts or omissions, we will be liable for your direct damages. In no event shall we be liable for any special, indirect or incidental damages. The following are examples, but in no way an exhaustive list, of instances where we will not be liable because the error was not directly and solely caused by us:
(i) If, through no fault of ours, you do not have enough money in your account to make the transfer.
(ii) If the transfer would take the Card balance into a negative amount.
(iii) If the automated teller machine (ATM) where you are making the transfer does not have enough cash.
(iv) If the terminal system was not working properly and you knew about the breakdown when you started the transfer.
(v) If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
- Claims by Third Parties
If any third parties make claims against the funds in your account we may, without notice to you:
(a) Obey any order from a court concerning your account;
(b) Freeze the account pending resolution of the claim;
(c) Pay the funds in your account into a court of competent jurisdiction for determination regarding the claim;
(d) Follow any applicable law regarding liens, garnishments or other proceedings.
If we take any of these actions, we are not responsible to you for any such actions or for refusing to honor transactions by you that may be affected by these actions.
- Unusual Activity
If we detect activity on your account that is inconsistent with a regular pattern of use on your account, for your protection, we may freeze the funds in your account until we have verified with you that the activity was authorized by you.
- Transfer and Assignments
Your account and Card are not transferable or assignable for any reason without written authorization from us. We may assign ownership of the Card and/or our obligations under these Terms and Conditions at any time without consent or notice to you.
If you think there is an error on your account or you have a question about a transaction on your Coopera Card, call us toll free at 866.466.0058 (954.377.4496 outside the U.S.), 24 hours a day, seven days a week.
Any phone conversations may be recorded. We must hear from you no later than sixty (60) days after the transaction date and you must provide the following information:
(a) Your name and Coopera Card number
(b) Description of the error or transaction you are unsure about
(c) Explanation as to why you believe it is an error or why you need more information
(d) Dollar amount and date of the suspected error If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days of the date you contact us.
We will investigate the error and resolve it within forty-five (45) days. However, if the error involves an account opened within the past thirty (30) days, a Point-of- Sale transaction or a non-U.S. transaction, we may take up to ninety (90) days to investigate the error. For existing accounts, if we take more than ten (10) days to complete our investigation, we will put the amount of the suspected error back into your account until we finish our investigation. If the account is new, we may take up to twenty (20) days to put the amount of the suspected error back into your account. If we determine there is no error, we will withdraw such amount that was believed to be in error from your account upon conclusion of our investigation.
The Card is our property at all times. We may, at any time and without prior notice to you, cancel your Card and require you to return it to us. Termination of the Card will not affect prior transactions or obligations existing at the time of termination. Upon termination, we will send you a check for your remaining balance on your account, less outstanding transactions and fees. It may take six (6) to eight (8) weeks for you to receive this check.
(a) Card Life Cycle. We may close your account without your consent if the following conditions are met:
has a zero balance, and
has had no activity (usage or value loads) for a period of ninety (90) days
- Modification of these Terms and Conditions
We may modify, change or amend the Terms and Conditions applicable to your Card at any time and will provide you with a written copy of any modifications, changes or amendments.
- Governing Law and Severability
These Terms and Conditions, the Coopera Card and all transactions and issues related to the Coopera Card are subject to the laws of the state in which our main office is located, the laws of the United States and Visa rules and regulations. If any part of these Terms and Conditions is determined to be invalid or unenforceable, such a determination will not affect the validity and enforceability of the remaining Terms and Conditions.
Any controversy or claim arising out of, or relating to, these Terms and Conditions, your use of the Card or our provision of services related to the Card shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any other claim or controversy. The arbitration shall be conducted in the state in which our main office is located, and the binding determination of the arbitrator shall be entered and enforceable in any relevant court.
- Limitation of Liability
Our liability is limited to that which is expressly set forth in these Terms and Conditions.
Spanish translations of disclosures and materials, if provided, are provided as a courtesy. In the event of any discrepancy between the English version and the Spanish version of any disclosure or material that has been provided, the English version will control and supersede any Spanish version for all purposes including legal purposes. Subsequent disclosures and materials may be provided to you in English only. If any disclosures or materials are provided in English only, and if you do not understand the English version that has been provided, it is your sole responsibility to obtain a translation.